![]() ![]() For instructions, see Testing from an external USB device. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. If the diagnostics are not available when using the F2 menu, run the HP PC Hardware Diagnostics from a USB drive. The test can take 2 or more hours to complete. While the test is running, the time remaining and test results for each component are shown on the screen. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.Turn on the computer and immediately press Esc repeatedly, about once every second.Hold the power button for at least five seconds to turn off the computer.Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics: Second, you can check if there is Bios update available for your PC, here is the link to download. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.Press the Power button to turn on the computer.Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.Unplug the AC adapter from the computer.Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.Let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue. ![]()
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